Terms and Conditions

Your attention is drawn in particular to the provisions of clause 3.

This limited warranty (“Warranty”) is given by Origin Frames Limited (registered number 4449292) whose registered office is at Broad House, 1 The Broadway, Old Hatfield, Hertfordshire, AL9 5BG (“Origin”) in respect of Origin Doors, Origin Windows, Origin Residential Doors, Origin Internal Doors and Origin Inline Sliders (“Products”). This Warranty is given to the owner of the property in which the Products are originally installed (“End User” “You”) and is subject to all of the provisions set out herein.

This Warranty is in addition to and does not affect your statutory rights in relation to the Products.

1. What the warranty covers
   1. Subject to the provisions of this Warranty, Origin warrants for up to 20-years from the date of installation of the Products (“Standard Warranty Period”) that they will be free from defects in design, material and manufacture.
   2. If notice of a claim is made in accordance with clause 4.1 below during the Standard Warranty Period:
      1. within a reasonable time of discovery that the Products do not comply with the provisions of paragraph 1.1; and
      2. Origin, at their request has a reasonable opportunity of examining such Products;
      Then Origin may at its sole discretion and subject to the provisions of this Warranty supply parts ONLY to repair the defective Products at no cost to you, up to a cost equal to the original purchase price paid for the Products. If Origin (in its absolute discretion) decides that the Products cannot be repaired, or it is uneconomical to repair, then Origin will replace the Products with Products of the same or similar make and specification. All replaced or repaired Products shall be warranted for the unexpired portion of the Standard Warranty Period. Labour costs are not included.
   3. The availability and period of the Standard Warranty depends on the relevant part of the Product and whether the Products are installed in a “Hazardous Environment”, which is defined as:
      1. Up to 2,000 meters of UK coastline according to an ordnance survey map; please see 1.5 for full details: or
      2. in a room with an indoor swimming pool.
   4. The Standard Warranty for Products installed in a Hazardous Environment is also subject to:
      1. the Products being cared for, cleaned and maintained as outlined in the maintenance instructions, which is to be passed to the End User or is available on the Origin website.
   5. The Standard Warranty periods are as follows:

      	NON-MARINE ENIVRONMENT			MARINE ENVIRONMENT
      Product	Non-Hazardous, domestic environment Standard Warranty - Frame	Commercial Non-Hazardous Environment Warranty Frame & hardware	Non-Hazardous domestic environment Standard Warranty - Hardware	Hazardous domestic environment Standard Warranty - Frame	Hazardous domestic environment Standard Warranty - Hardware
      Origin Door (OB-49 and OB-72)	20-years 10-years woodgrain	1-year	20-years	Up to 1000m 5-years 1000-2000m 10-years 5-years woodgrain	Up to 1000m 3-years 1000-2000m 5-years
      Origin Internal Door (OI-30)	20-years	1-year	20-years	Applicable for swimming pools only – 5-years	Applicable for swimming pools only – 5-years
      Origin Residential Door	20-years – frame 10-years – door panel	1-year	10-years	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years panel	1-year
      Origin Inline Slider (OS-20)	10-years (which includes the frames, gaskets, seals, levers and locks, while the glass serves a 5-year guarantee)	1-year	10-years 5-year glass	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years for the running gear	Up to 1000m 3-years 1000-2000m 5-years
      Origin Patio Slider (OS-29, OS-44 & OS-77)	20-years	1-year	20-years	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years for the running gear	Up to 1000m 3-years 1000-2000m 5-years
      Origin Window (OW-80)	20-years 10-years woodgrain	1-year	20-years	Up to 1000m 5-years 1000-2000m 10-years 5-years woodgrain	Up to 1000m 3-years 1000-2000m 5-years
      Origin Window (OW-70)	20-years	1-year	20-years	Up to 1000m 5-years 1000-2000m 10-years	Up to 1000m 3-years 1000-2000m 5-years
      				As long as marine grade is specified at point of order to ensure correct components are used.

      NON-MARINE ENIVRONMENT

      Origin Door (OB-49 and OB-72)

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years 10-years woodgrain
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	20-years

      Origin Internal Door (OI-30)

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	20-years

      Origin Residential Door

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years – frame 10-years – door panel
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	10-years

      Origin Inline Slider (OS-20)

      Non-Hazardous, domestic environment Standard Warranty - Frame	10-years (which includes the frames, gaskets, seals, levers and locks, while the glass serves a 5-year guarantee)
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	10-years 5-year glass

      Origin Patio Slider (OS-29, OS-44 & OS-77)

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	20-years

      Origin Window (OW-80)

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years 10-years woodgrain
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	20-years

      Origin Window (OW-70)

      Non-Hazardous, domestic environment Standard Warranty - Frame	20-years
      Commercial Non-Hazardous Environment Warranty Frame & hardware	1-year
      Non-Hazardous domestic environment Standard Warranty - Hardware	20-years

      MARINE ENVIRONMENT

      Origin Door (OB-49 and OB-72)

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years 5-years woodgrain
      Hazardous domestic environment Standard Warranty - Hardware	Up to 1000m 3-years 1000-2000m 5-years

      Origin Internal Door (OI-30)

      Hazardous domestic environment Standard Warranty - Frame	Applicable for swimming pools only – 5-years
      Hazardous domestic environment Standard Warranty - Hardware	Applicable for swimming pools only – 5-years

      Origin Residential Door

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years panel
      Hazardous domestic environment Standard Warranty - Hardware	1-year

      Origin Inline Slider (OS-20)

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years for the running gear
      Hazardous domestic environment Standard Warranty - Hardware	Up to 1000m 3-years 1000-2000m 5-years

      Origin Patio Slider (OS-29, OS-44 & OS-77)

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years for the frame 5-years for the running gear
      Hazardous domestic environment Standard Warranty - Hardware	Up to 1000m 3-years 1000-2000m 5-years

      Origin Window (OW-80)

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years 5-years woodgrain
      Hazardous domestic environment Standard Warranty - Hardware	Up to 1000m 3-years 1000-2000m 5-years

      Origin Window (OW-70)

      Hazardous domestic environment Standard Warranty - Frame	Up to 1000m 5-years 1000-2000m 10-years
      Hazardous domestic environment Standard Warranty - Hardware	Up to 1000m 3-years 1000-2000m 5-years

      As long as marine grade is specified at point of order to ensure the correct components are used.

2. General conditions
   1. This Warranty is given by Origin subject to the following conditions:
      1. Origin shall be under no liability under this Warranty if the Products cannot be identified as an Origin Product and show the unique Origin serial number when applicable.
      2. This Warranty is transferable to subsequent owners of the property to which the Products were originally installed (“the Property”). This Warranty is void if an Origin product has been removed from the original property. This Warranty will not be transferrable in any other circumstances. For the avoidance of doubt, this Warranty does not apply to Products which are purchased second hand or through private sales separate from the Property, e.g., eBay or ex-display products. In the interest of clarity, no Warranty is provided for products obtained in this manner unless previously agreed in writing directly from Origin.
      3. This Warranty will not apply if where necessary Origin is not provided with full information including photographs/videos and reasonable access to the Property where requested and given a reasonable period of time to carry out any assessments or supply any replacements.
      4. This Warranty does not apply to parts or components added to the Products outside of the manufacturing process (including glass) by any third party or by the End User.
      5. Origin will not be responsible or liable for any form of decoration or making good associated with the repairing or replacing of the Products, except where damage or the need for decoration or making good is caused by Origin’s negligence during the course of such repair or replacement.
      6. This Warranty does NOT apply to the installation of the Product.
3. Warranty exclusions and limitation
   1. In no circumstances shall Origin be liable under this Warranty for any defect in the Products:
      1. if the defect in the Products arises because you (or any person acting on your behalf) failed to follow Origin’s or an Origin Supplier’s oral or written instructions as to the storage, installation, use and maintenance of the Products, including the operational guide supplied with the Products that set out how they should be installed and maintained ( “Operational Guide”) and including any specific guidance given in relation to the maintenance of Products installed in a Hazardous Environment. This is available on Origin’s website (origin-global.com/welcome-pack). For the purposes of this Warranty, you are deemed to have received this operational guide and guidance for maintenance of Products installed in a Hazardous Environment from the Origin Supplier and Origin is under no obligation to supply this to you;
      2. if you (or any person on your behalf) alter or repair the Products without the written consent of Origin or you (or any person on your behalf) use the Products for a commercial purpose or any other purpose other than for which the Products were designed;
      3. if the defect arises as a result of willful, malicious or accidental damage, improper use, negligence (other than Origin’s negligence), or abnormal storage or working conditions;
      4. whilst payment of the price of the Products (including any interest owing) to Origin remains outstanding;
      5. if the Products have not been fitted or installed correctly;
      6. if Origin was not notified at the time of purchase that the Products were going to be installed in a Hazardous Environment; or
      7. if the defect arises because of fire, explosion, flood, lightening, extreme, abnormal or adverse weather conditions, acts of God, terrorism, vandalism, criminal acts or any other external influences or for any reason outside of Origin’s reasonable control.
   2. All rights and benefits under this Warranty will be forfeited by you if a fraudulent declaration or claim is made.
   3. If any claim by you is determined by Origin to be invalid (due to any of the circumstances set out in paragraph 3.1 or otherwise by Origin (acting reasonably), Origin may charge you for any costs and expenses incurred in investigating the claim and charge for any repairs or replacements made.
   4. Subject to Section 1, except as expressly set out in this Warranty, Origin shall not be responsible or liable to you for losses that you suffer arising out of or in connection with this Warranty. Without prejudice, to the generality of the foregoing (subject to Section 1), Origin shall not be responsible for:
      1. loss of income or revenue;
      2. loss of profit;
      3. loss of business loss of anticipated savings;
      4. loss of data;
      5. any costs associated with installation or required remedial works;
      6. any waste of time; or
      7. any losses whatsoever caused by or arising from any breach of any terms of an agreement (whether stand alone or part of any larger agreement) for sale of the Products between you and the supplier of the Products.
   5. Nothing in this Warranty excludes or limits in any way Origin’s liability for:
      1. death or personal injury caused by Origin’s negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      4. defective products under the Consumer Protection Act 1987; or
      5. any other matter for which it would be illegal or unlawful for Origin to exclude or attempt to exclude its liability.
4. Claims procedure
   1. To make a claim under this Warranty, you must: -
      1. Contact your installer or supplier first and the installer or supplier will obtain any replacement parts from Origin or arrange any repairs covered by themselves if necessary.
      2. If you are unable to contact the original installer or supplier due to insolvency, then you should engage with an alternative installer or supplier to attend your site and assess the remedial work required. Origin will work with any installer/supplier to issue replacement parts where it has been validated to be a manufacturing failure.
      3. Using an alternative supplier for remedial work will not invalidate your manufacturer’s warranty, however, any damage caused, or alteration made to the Product by this work may not be covered. Any costs or fees associated with the new installer will not be covered by Origin. Your installer/supplier will need to submit a Warranty Claim on your behalf.
   2. The information required in the Warranty Claim submitted by your supplier must include (but shall not be limited to):
      1. Installer or supplier contact details.
      2. The unique serial number for your Product; where visible, along with the name of the original supplier and date of purchase.
      3. Full details of the alleged defect in your Product including photographs and a detailed description.
      4. Warranty claims can be submitted by your supplier/installer via one of the following options:
         • e-mail to enquiry@origin-global.com
         • Post to Origin Frames Limited. Stuart House, Castle Estate. Coronation Road. High Wycombe. Buckinghamshire HP12 3TA (Attn: Warranty Team)
   3. If all information required by the Warranty Claim Form is not provided in full, Origin will not be able to begin the claim process which could delay your claim and/or result in it being rejected.
   4. You will be contacted within 48 hours of conclusion of Origin’s assessment of your claim with Origin’s conclusions, proposed next steps (if any) and/or requirements for provision of further information.
5. Governing law and jurisdiction

   You agree that this Warranty, and any dispute or claim arising out of or in connection with it (including non-contractual disputes and claims) or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and you submit to the exclusive jurisdiction of the English Courts in relation to such disputes or claims.

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